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In October 2021, Jacob was engaged as a producer of Star Media, a production company. Jacob leads a team in charge of producing the latest promotional video for the National Heritage Board (NHB).
At a project meeting, a team member requested new filming equipment, including a set of 12 film lights, among other things in preparation for the NHB video. Jacob then telephoned Mr. Tan (Tan), the owner of Light Up Pte. Ltd. (LightUp), about the supply of film lights. Tan told Jacob that he was able to supply these film lights custom-made with the industry’s latest “Grade A+” light bulb. He also told Jacob that the light bulbs are guaranteed to be “100% weather-proof” suitable for use in all outdoor conditions and “shatter-proof capable of withstanding impact from the usual logistical movements”. Jacob was impressed and decided to proceed with the order based on the Tele conversation.
On 8 January 2022, Tan emailed to Jacob a quotation for the supply of the film lights. Half an hour later, Tan left a message on Jacob’s voicemail saying “Hi! There was an error in my earlier email. Please disregard the email. I am sending over another one now.” Tan then emailed a second quotation.
It was an extremely busy day for Jacob and he did not have time to check his voicemail. He did notice an email from Tan when he scrolled down the 50+ new emails but he did not have time to open or read it.
A week later, Jacob’s team member came into Jacob’s office in a state of panic and exclaimed that the filming schedule has been brought forward to start in less than 2 weeks’ time and they desperately needed to have the film lights as soon as possible or else there will be a delay to the filming. Jacob then remembered the email. Being in a rush, Jacob then called Tan and told him that he needed to proceed with the order.
He also told Tan that the order was required very urgently. Tan told Jacob that he needed to respond to his email quotation. Nonetheless Tan agreed also to check whether he had a current stock of the types of lights Jacob needed and will reply to Jacob by the next day latest.
Jacob did find the email in Annex A1 and quickly responded to it by attaching his digital signature on the email and sending it back on that day as he wanted to secure the stock immediately
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