(Mt) – MGMT 3440 Being Courageous Is Essential Podcast Discussion

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Balanced Scorecard Project Guidance, MGMT3440 Please begin this project early in the semester. It is a semester-long project. The Balanced Scorecard is a well-known and widely used performance measurement tool used in many industries, and more in health care the past few years. The Balanced Scorecard is a tool used by the majority of Fortune 500 companies, as well as many nonprofit organizations, to diversify their performance emphasis to include innovation, learning and development, customer satisfaction, and internal business processes. It is a tool that requires the organization to link the full range of overall strategic and mission-related goals directly to everyday work and the environment within which that work is carried out. You can learn a lot about both health care organizations and how specific types think about performance success through this project. Read the Kaplan and Norton article on the Balanced Scorecard first, as well as the other resources in the Scorecard guidance module (under the Key Resources Canvas module). Get a group understanding of what it is and then choose as a group to be one specific type of health care organization, detail the characteristics of that organization, and then begin the process of developing a hypothetical Balanced Scorecard performance tool for that organization. Examples of health care organizations will be provided in class. You will not be a specific organization like “Mass General Hospital” but rather a type of organization like a “urban, tertiary care hospital” of which Mass General, Johns Hopkins and many other specific examples of exist. The project will involve development of a complete (all 4 dimensions of the card-financia, innovation and learning, customer, and internal business process) scorecard, with objectives, measures, actions/initiatives, and target benchmarks detailed and completed for each performance dimension. I expect 5-6 performance objectives under each dimension of the scorecard for the final project. You will see from the articles how to create the individual objectives, attach measures and actions to them, as well as the target benchmarks for performance measurements chosen. I will also make available in class part of a prior scorecard assignments as an example. Evidence-based rationales will be provided for at least half of the items on the total scorecard. The project will involve the following deliverables: a 25 minute presentation of scorecard highlights; a detailed, written scorecard handed in, with full references and evidence-based rationales for scorecard content; and 360 degree evaluations of the group process and individual performance within the groups, done at several points in the semester. There will be several project deliverables due throughout the semester as well. Notes Sources Examines six communities and efforts they have https://hsrc.himmelfarb. done to improve care among safety net providers gwu.edu/cgi/viewconten t.cgi?article=1231&cont ext=sphhs policy facpu bs An example of combining 12 CHCs together in a network Provides good examples to use for each category https://www.researchgat e.net/publication/78410 14 Using the balance d scorecard to charac terize benefits of integ ration in the safety_ne t/link/573c70ed08aea45 ee8418ff9/download

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