(Mt) – UC San Diego Performance Management System Case Study

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rewrite essay
1. you don’t need write a new essay.2. jut organize these essay to a new one.3. need 9 reference. 4. re-write sentences.5. …

rewrite essay
1. you don’t need write a new essay.2. jut organize these essay to a new one.3. need 9 reference. 4. re-write sentences.5. make sure the essay natural

hoshin planning exercise
hoshin planning exercise

hoshin planning exercise
hoshin planning exercise

INSS 370 assignment, The Systems Analysis and Design project
Submit a typed (either MS Word document or PDF) statement of your proposed project, turn in a printed copy in class and up …

INSS 370 assignment, The Systems Analysis and Design project
Submit a typed (either MS Word document or PDF) statement of your proposed project, turn in a printed copy in class and upload a soft copy to Blackboard. Refer to Systems Analysis & Design Project write-up in the Course Project folder for more detail. Keep your write-up short (3 to 5 sentences). Include the project title, customer, nature of the problem, and the type of solution that you think may be needed. The Systems Analysis and Design project document is below for a clear understanding. Thanks.

Location Strategy Essay
1. All the requirements are in the file. This essay you can chose a company by yourself, just let me know which company yo …

Location Strategy Essay
1. All the requirements are in the file. This essay you can chose a company by yourself, just let me know which company you are choosing before you start to write, the company you choose is best known. use APA style and about 13 pages.2. make a PPT which about 10 slides, i’m a not good speaker, so please write more words and a few funny pictures into the PPT, Unless people know what I’m talking about when they watch the PPT. By the way, this is 5 minutes presentation.3. please make me a list of speech-note for every slides of PPT, use very very very easy and simple sentences to explain each slides.

Systems Approach Discussion
Reply to discussion with no less than 150 no plagarism no copy and paste(Colleen)Using a balanced scorecard to measure an …

Systems Approach Discussion
Reply to discussion with no less than 150 no plagarism no copy and paste(Colleen)Using a balanced scorecard to measure and control organizational performance would have many advantages to a company. One of the advantages would be knowing how your company is doing and what they need to improve on in order to stay on track. According Daft, “A current approach to organizational control is to take a balanced perspective on company performance, integrating various dimensions of control that focus on markets and customers, as well as employees and financials” (p.644). With this approach companies are able to succeed and are seeing more of a long term results. A scorecard contains four major perspectives: financial performance, customer service, internal business process, and potential for learning and growing. If I had created a balanced scorecard for Walmart, my first and biggest performance that I would track is customer service. I would have customers send in a survey to tell us how their service was at the location that they have visited. They can fill out their survey using via email, website or an App. This would give me a clear understanding of what our customers are looking for and how they are being treated. In order to have a quick response to the customers feedback I would set a limit of how late a response can be sent out. Having a quick response will give customers a satisfaction that their surveys are being heard and someone cares. I would also use the financial performance perspective to see which products are improving and not improving the financial performance. Using the internal business process I will be able to make sure that my products are being shipped to the customers houses on the correct date and time. With the potential for learning and growing I would be able to see how well my resources are being managed and what I can do to make Walmart improve.

Discussion reply2
Reply to discussion with no less than 150 words no plagiarism no copy and paste (Robert)A balanced scorecard helps organiz …

Discussion reply2
Reply to discussion with no less than 150 words no plagiarism no copy and paste (Robert)A balanced scorecard helps organizations measure their performance through all parts of their business, including financials, customer service, internal business processes, and potential for learning and growth (Daft, 2016). The advantage of a balance scorecard is that it can help an organization identify issues, that may cause them to not meet their goals. An organization may have poor financial performance, and the balanced scorecard can help identify if it is due to a customer service or internal process issue. All goals might not be linked and depend on each other’s performance, but the organization will have a better understanding of how one area effects another. My main customer service measure would be based on a customer service survey that is offered to all customers, either by website, email, or phone call. The survey would include cleanliness of the store, friendliness of the employees, wait time at check out, ease of finding products, store layout, and product quality. This survey would allow for issues to be brought up right away and to track trends. Another aspect of customer service would be internal metrics like staffing, average checkout time, and amount of time items are out of stock. Staffing would be measured by how many hours is the store staffed with the optimal number of staff members. Average checkout time would be based on how fast from first scan to receipt printing. This goal can be based on the average checkout time company wide and adjusted for improved performance. Tracking cleanliness of stores would be based on a cleaning checklist and would have to be manually audited by management throughout the day. These goals are all customer service focused, but can tie into other sections of the balanced scorecard. If customers complain that an item is always out of stock, it can help identify a problem with the supply chain or inventory control processes. Optimal staffing isn’t just about customer service, but also financial performance. Staffing has to be adequate enough to keep customers happy, but low enough to not be wasteful.

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