(Mt) – University of Phoenix Starbucks Management Question Worksheet

LDRCB/535 Competency 1 – Assessment and Rubric Course Title: Leading Change Competency Assessment Title: Propose a Change Management Plan Total Number of Points: 100 Assignment Directions Create a 7- to 10-slide presentation that shows your proposed improvements for the leadership of the organization you assessed in Part 1. Complete the following in your presentation: • • • • Assess the current culture within the organization at the time of your experience. Develop the Change Management Plan using Kotter’s 8 Steps to Organizational Change Model. Determine the desired outcome as a result of the proposed change. Analyze the alignment between the organizations, mission, vision, values, strategies, and the proposed Change Management Plan. Include detailed speaker notes. Ensure that your slides contain only essential information and minimal text. Submit your assignment. Copyright 2021 by University of Phoenix. All rights reserved. LDRCB/535 Competency 1 Rubric Page 2 of 2 Competency Assessment Rubric Assignment/Performance Criteria 1. Organization Culture Mastery 100% Thoroughly assessed the current culture within the organization Meets Expectations 85% Partially assessed the current culture within the organization (weight 25%) 2. Change Management Plan (weight 25%) 3. Desired Outcome (weight 25%) 4. Organizational Alignment (weight 25%) Not Met 0% Narrowly assessed the current culture within the organization or no attempt to assess the current culture within the organization was made Partially developed the change management plan using Kotter’s 8 Steps to Organizational Change Model Narrowly developed the change management plan using Kotter’s 8Step model or no attempt to develop the change management plan using Kotter’s 8-Step model was made Thoroughly determined the desired outcome as a result of the proposed change Partially determined the desired outcome as a result of the proposed change Narrowly determined the desired outcome as a result of the proposed change or no attempt to determine the desired outcome as a result of the proposed change was made Thoroughly analyzed the alignment between the organization’s mission, vision, values, strategies, and proposed change management plan Partially analyzed the alignment between the organization’s mission, vision, values, strategies, and proposed change management plan Narrowly analyzed the alignment between the organization’s mission, vision, values, strategies, and proposed change management plan or no attempt to analyze the alignment between the organization’s mission, vision, values, strategies, and proposed change management plan was made Thoroughly developed the change management plan using Kotter’s 8 Steps to Organizational Change Model Copyright 2021 by University of Phoenix. All rights reserved. Organizational Change Chart Select one for each category Vision: (Write the Vision of the organization. Rate the employee knowledge of the organizational Vision [1 – no knowledge, 5 – know it well].) Mission: (Write the mission of the organization. Rate the employee knowledge of the organizational Mission [1 – no knowledge, 5 – know it well].) Purpose: (Write the purposeof the organization. Rate the employee knowledge of the organizational Purpose [1 – no knowledge, 5 – know it well].) Values: (List the values of the organization. Rate the employee knowledge of the organizational Values [1 – no knowledge, 5 know it well].) Diversity: (List the types of the diversity observed in the organization. Rate the overall diversity of the organization [ 1no diverse at all, 5 – highly diverse].) Inclusion: (Rate the overall involvement of the diverse groups in all the decision making and process for change [ 1- no involvement at all, 5 – highly involved]) 1 2 3 4 5 1 2 3 4 5 1 2 3 4 5 1 2 3 4 5 1 2 3 4 5 1 2 3 4 5 Goal: (write the goal set for organizational change. Rate the overall goal acomplishment [ 1 failed to meet the goal, 5 sucesfully met the goal] ) Strategy: (list the strategies followed to implement the organizational change. Rate the overall effectiveness of these strategies [ 1 – very poor strategies, 5 very successful strategies] ) Communication: (list the communication means used in the organization to communicate organization change and change progress. Rate the overall communication effectiveness in the organization [ 1 – very poor communication, 5 very successful communication] ) 1 2 3 4 5 1 2 3 4 5 1 2 3 4 5 Considering the above goal for organizational change and the existing organizational cu rate Kotter’s 8-Steps to Change, on a scale of 1 (did not observe) to 5 (highley observed) during the im Kotter’s 8-Steps to Change Select one for each Step 1 Step One Create Urgency 1 2 3 4 5 2 Step Two Form a Powerful Coalition 1 2 3 4 5 3 Step Three Create a Vision for Change 1 2 3 4 5 4 Step Four Communicate the Vision 1 2 3 4 5 5 Step Five Remove Obstacles 1 2 3 4 5 6 Step Six Create Short-Term Wins 1 2 3 4 5 7 Step Seven Build on the Change 1 2 3 4 5 8 Step Eight Anchor the Changes in Corporate in Corporate Culture 1 2 3 4 5 ange Chart Notes (suggested action for improvement) and the existing organizational culture, 5 (highley observed) during the implemented procces Notes (suggested action for improving the process) Propose a Change Management Plan Candice Wilson LDRCB/535: Leading Change The current culture within Starbucks • culture of warmth and belonging • Deliver the very best in all it does • A culture of inclusion Kotter’s 8 Steps to Organizational Change Model Change Management Plan using Kotter’s 8 Steps to Organizational Change Model. The desired outcome as a result of the proposed change. • Committed employees • Servant leadership • Increased diversity and inclusion • Customer loyalty Alignment between the organizations, mission, vision, values, strategies, and the proposed Change Management Plan • Strong competitive advantage • Consumer population of loyal Starbucks • Stable financial performance. References • Goh, S. Y., Kee, D. M. H., Ooi, Q. E., Boo, J. J., Chen, P. Y., Alosaimi, A., & Ghansal, M. (2020). Organizational culture at Starbucks. Journal of the Community Development in Asia (JCDA), 3(2), 28-34. • Leinwand, P., & Davidson, V. (2016). How Starbucks’s Culture Brings Its Strategy to Life. Harvard Business Review. Retrieved 27 September 2021, from https://hbr.org/2016/12/how-starbuckss-culture-brings-its-strategy-to-life. • Starbucks. (2021). Culture and Values: Starbucks Coffee Company. Starbucks.com. Retrieved 27 September 2021, from https://www.starbucks.com/careers/workingat-starbucks/culture-and-values.

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